Support
Support tools
The tools our team uses to assist you, remotely and on site.
Choose the tool the technician asks for during the call. No session starts without your explicit authorization, every single time.
Need help now
Call service, open a ticket in the client portal, or start a remote session.
Remote support
TeamViewer
Our main remote support tool. It downloads a single-use module, with no permanent installation.
get.teamviewer.com/lauserco
Windows Quick Assist
Built into Windows. Used when no download is possible. The technician gives you a session code.
AnyDesk
An alternative when TeamViewer is blocked by a network policy or firewall.
Microsoft Teams
Screen sharing during a call, for user guidance and training.
Tracking, security and infrastructure
Lauserco client portal
Open and track tickets, view service history and monthly reports. lauserco.portailsvx.com
Field Effect Covalence
24/7 managed detection and response on workstations, servers and Microsoft 365.
Veeam
Immutable backups, daily verification and restore testing.
Microsoft 365 and Entra
Management of accounts, licences and multi-factor authentication.
Network diagnostic tools
Link, latency and Wi-Fi coverage analysis before and after service.
HPE manufacturer tools
Server diagnostics and out-of-band management, as an authorized service centre since 1998.
List to be confirmed with your technical team before launch.
Our rule
No permanent agent, no access without authorization
No third-party RMM agent installed on your systems
Read-only monitoring
Remote control only with explicit authorization, every single time
Service in French and English